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The Record
  1. TOPIC: Automation, Business Process Improvement, The Case for Capture

    Who is Driving Digital Transformation in the Workplace?

    by Chelsea Bawab - June 15, 2017

    Digital transformation in organizations doesn’t happen by osmosis—someone has to take the lead and steer the company toward digital change. The AIIM Industry Watch report “2017 State of Information Management” takes a look at who is actually driving digital change in the workplace.

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  2. TOPIC: Automation, Business Process Improvement, Going Paperless

    How to Prepare for the Workplace of the Future

    by Chelsea Bawab - March 10, 2016

    Use document management to master these 5 workplace trends

    Document management can play a major role in helping companies prepare for the workplace of the future. By streamlining workflows and providing instant access to information when and where your employees need it, you can begin transitioning to the 21st century office.

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  3. TOPIC: Business Process Improvement, Customer Service, Going Paperless

    Speed Matters: Why Paper-Based Response Times Don’t Suffice in the 21st Century

    by Chelsea Bawab - January 20, 2016

    4 Ways Document Management Improves Customer Service

    According to AIIM’s 2014 report “Paper Wars,” 68% of professionals surveyed agreed that business “at the speed of paper” will be unacceptable in a few years’ time. In a society where instant gratification rules and putting the customer on hold is a cardinal sin, paper processes are becoming increasingly difficult to manage. For many businesses, paper processes ultimately translate to inefficiency—and inefficiency creates a strain on customer service.

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