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The Record
  1. TOPIC: Business Process Improvement, Customer Service, Efficiency

    Digital Transformation and the Brand Promise

    by Chelsea Bawab - September 14, 2017

    In the digital age, your brand is much more than the logo you choose or the jingle that plays along with your radio commercial. Your brand is the sum of the experiences and interactions your business has with your customers and the marketplace. Regardless of your logo, slogan or other marketing efforts, your brand is largely defined by the opinions of the people who have interacted with your business—be it good or bad.

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  2. Build better business processes with digitalization.
    TOPIC: Automation, Business Process Improvement, Industry Solutions

    Stay Ahead of the Competition with Digitalization

    by Chelsea Bawab - July 11, 2017

    What does this mean for your business as you make moves toward digital transformation? It means to truly compete you’ll have to have a change in perspective. Instead of looking for ways to simply “digitize” your current processes, your company should seek to optimize business through technology. What’s the difference?

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  3. Expanding Horizons with Workflow
    TOPIC: Product Features, Reseller Tips, The PSIGEN Difference

    Perks of Partnership: Expanding Horizons with Workflow

    by Chelsea Bawab - February 10, 2017

    PSIGEN has led the industry with best of breed document capture for the past two decades. We have always prided ourselves on our innovative, forward-thinking technology designed to solve business problems.

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  4. Perks of Partnership: Unlocking the Potential of the MFP
    TOPIC: Reseller Tips, The Case for Capture, The PSIGEN Difference

    Perks of Partnership: Unlocking the Potential of the MFP

    by Chelsea Bawab - January 02, 2017

    Today’s multifunction printers (MFPs) are far more resourceful than the copiers of the past. Whether a business wants the ability to print 100 pages per minute, produce beautiful high-resolution prints, connect to the cloud or even print from a mobile device, there’s an MFP to suit every business’s needs.

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  5. 4 Reasons to Choose PSIcapture for Your Human Resources Department
    TOPIC: Automation, Industry Solutions, The Case for Capture

    4 Reasons to Choose PSIcapture for Your Human Resources Department

    by Chelsea Bawab - November 22, 2016

    If you had to associate one word with Human Resources, what would it be? Maybe employees or hiring? How about paperwork? If you work in HR, you know all too well how much paperwork is involved in this department.

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  6. PSIcapture Features Law Firms Love
    TOPIC: Business Process Improvement, Industry Solutions, Product Features

    PSIcapture Features Law Firms Love

    by Chelsea Bawab - September 29, 2016

    Advanced capture is an essential tool for the legal industry

    If you work in a law firm or legal department, you know there’s no shortage of documents accompanying each and every case you take on. If your company is overwhelmed with physical files and you’re tired of dealing with inefficient paper processes, advanced capture is the solution you’ve been waiting for.

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  7. TOPIC: Business Process Improvement, ECM Integrations, The Case for Capture

    5 Ways to Save a Stalled SharePoint Project

    by Chelsea Bawab - September 24, 2016

    Why SharePoint Isn’t Working for You and How Can You Change That?

    According to a study by the Association for Information and Image Management (AIIM), 26% of businesses surveyed said their SharePoint project was stalled and 37% reported their SharePoint project has not met their original expectations. If your business has invested in SharePoint and has had these issues, don’t give up. There are plenty of things you can do to get back on track with your project to make it work for your company.

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  8. 5 Signs Your Business Needs an Advanced Capture System
    TOPIC: Business Process Improvement, Testimonials, The Case for Capture

    5 Signs Your Business Needs an Advanced Capture System

    by Chelsea Bawab - September 01, 2016

    Is it time to make a change?

    Because you’re reading this, by now you’ve probably heard a bit about how document capture can help organizations become more efficient and improve their document processes. But how do you know if an advanced capture system will benefit your organization? After all, every business is different, and what works for one might not necessarily be helpful for the next.

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  9. 5 Ways PSIcapture Sets Your Business Apart from the Competition
    TOPIC: Automation, Business Process Improvement, Customer Service

    Become a Gold Medal Business with Advanced Document Capture

    by Chelsea Bawab - August 19, 2016

    5 Ways PSIcapture Sets Your Business Apart from the Competition

    Unfortunately, the 2016 Summer Olympics in Rio has come to an end. For two weeks we watched transfixed as the world’s most incredible athletes competed for the prestige of being the fastest, strongest or most powerful forces in their sports. There is something universally riveting about seeing the culmination of these athletes’ training manifest in the most intense competition of their lives.

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  10. 5 Ways to Facilitate User Adoption
    TOPIC: Business Process Improvement, Capture Strategies, The Case for Capture

    5 Ways to Facilitate User Adoption of Your Advanced Capture System

    by Chelsea Bawab - August 10, 2016

    You’ve Got Your Advanced Capture System – Now What?

    Congrats, you did it—you finally got approval to solve your document process problems with advanced capture! While that’s surely an important step in the right direction, It’s not enough to just purchase the software. The essential next step is to garner user adoption among your team members to ensure a successful implementation of your PSIcapture project.

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  11. 10 Benefits of PSIcapture for Document Management BPO Companies
    TOPIC: Automation, Industry Solutions, Product Features

    10 Benefits of PSIcapture for Document Management BPO Companies

    by Chelsea Bawab - August 02, 2016

    How can PSIcapture improve service bureau processes?

    Document management Business Process Outsourcing (BPO) organizations and service bureaus have a unique set of needs when it comes to advanced capture software. As these companies often serve a wide range of clients in various industries, they require a level of versatility and scalability that can be difficult to find with most capture programs

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  12. 3 Real-World Examples of PSIcapture for Business Process Outsourcing
    TOPIC: Business Process Improvement, Industry Solutions, Testimonials

    3 Real-World Examples of PSIcapture for Business Process Outsourcing

    by Chelsea Bawab - July 26, 2016

    BPO compnies can gain efficiency and profitability with PSIcapture

    Business Process Outsourcing (BPO) is a growing industry in the document management space. When companies decide to convert their paper records and processes to digital format, outsourcing is often a viable option that allows them to have all the benefits of digital document management without the burden of taking on the task themselves. Outsourcing also allows an organization to turn the work over to a company with significant expertise in document management.

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  13. TOPIC: Automation, Business Process Improvement, Industry Solutions

    4 Ways to Repurpose Accounting Staff After Automation

    by Chelsea Bawab - July 12, 2016

    Now that staff is freed from manual processes, how can they better serve your organization?

    So you’ve automated the accounting department, and your processes have become more streamlined and no longer require hours of manual work to complete. A question that might arise is: what do you do with your accounting staff now?

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  14. 3 Accounting Solutions using PSIcapture
    TOPIC: Industry Solutions, Reseller Tips, Testimonials

    3 Examples of PSIcapture Solutions for Accounting

    by Chelsea Bawab - June 28, 2016

    How can PSIcapture bolster your accounting department’s processes?

    Accounting is responsible for myriad day-to-day operations in an organization. The accounting department deals with everything from accounts payable and receivable, to inventory, payroll and other financial aspects of a company. Between keeping accurate records, paying invoices on time, processing incoming payments and managing any other financial needs, it is all too likely that this department will fall behind if these processes are dealt with manually.

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  15. Protect Sensitive Data with PSIcapture
    TOPIC: Business Process Improvement, Industry Solutions, Product Features

    5 Advantages of Protecting Sensitive Data with PSIcapture’s Auto Redaction

    by Chelsea Bawab - June 20, 2016

    Remove Your Customers’ Personal Information from Documents with PSIcapture’s Automatic Redaction Function

    Document redaction—the safe removal of sensitive information from documents—is a crucial element of the advanced capture process for many organizations. Documents containing personally identifiable information like social security numbers or credit card and bank account information often require redaction before they can be stored in a company repository or distributed outside of the organization.

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  16. TOPIC: Automation, Industry Solutions, Product Features

    8 Easy Steps to Line-Item Invoice Processing

    by Chelsea Bawab - June 07, 2016

    PSIcapture’s Table Extraction & Accelerated Classification Engine Automate Invoice Processing

    Last week we showed you how easy it is to process invoice headers with PSIcapture 6.0. But the header is just one aspect of an invoice. Invoices are complex documents that contain data vital to your organization’s finances. Getting that data extracted and into your business applications is important for keeping accurate records and paying invoices promptly to receive the maximum discount and avoid penalties.

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  17. TOPIC: Business Process Improvement, Industry Solutions, The Case for Capture

    Manage the Mailroom with Document Capture

    by Chelsea Bawab - April 07, 2016

    Automate mailroom processes to optimize productivity

    The office mailroom—it’s not exactly a labyrinth, but it’s probably not a place you’re particularly fond of either. It’s the place where incoming and outgoing documents amass, ever-so-slowly building up until, before you know it, a paper mountain emerges. The mountain looms over the tiny members of your office, daring any one of you to attempt to make sense of the individual documents that make up its perilous terrain.

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  18. 6 Ways Financial Services Companies Can Improve Efficiency with PSIGEN
    TOPIC: Automation, Business Process Improvement, Industry Solutions

    6 Ways Financial Services Companies Can Improve Efficiency with PSIGEN

    by Chelsea Bawab - March 30, 2016

    Reduce Manual Tasks and Improve Customer Service with Advanced Capture

    Many different industries deal with a high volume of documents on a regular basis, but one of the most paper-intensive sectors is finance. Banks have to keep record of every client transaction that occurs—without automation, entering this data can be time-consuming and error-prone. Financial services companies are required to keep records of all correspondence between clients, along with all the paperwork concerning their clients’ financial policies.

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  19. TOPIC: ECM Integrations, Reseller Tips, The Case for Capture

    PSIcapture: ECM’s Greatest Asset—Not its Competition

    by Chelsea Bawab - March 23, 2016

    Responses to 3 misconceptions about advanced capture’s role with ECM systems

    Being an extremely channel-focused company, PSIGEN has hundreds of resellers, many of which are highly focused on the ECM industry. The PSIGEN team sees this as a great opportunity to provide customers with full-scale solutions to their process problems and to enhance the capabilities of the ECM systems our resellers provide.

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  20. Take Control of Tax Season with Document Capture
    TOPIC: Industry Solutions, Product Features, The Case for Capture

    Take Control of Tax Season with Document Capture

    by Chelsea Bawab - February 18, 2016

    How tax preparation firms can benefit from a capture solution

    With tax season in full swing, millions of Americans are scrambling to make sure they have all of their important documents ready to hand over to their accountants. From W-2s and 1099s to business expense and charitable donation deductions, everyone has a plethora of documentation to provide in order to properly file their taxes and get the best discounts possible. That can add up to an abundance of information attached to just one person for one tax year.

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  21. TOPIC: Business Process Improvement, The Case for Capture, The PSIGEN Difference

    10 Signs Your Company Needs a New Document Management Solution

    by Chelsea Bawab - February 03, 2016

    Is your solution really effective, or is it time to shop around?

    Not all document management solutions are created equal. There’s an abundance of products on the market designed to help organizations manage their information—but it can be hard to tell which ones are the most effective for businesses. Because of this, companies sometimes end up with systems that don’t support their full spectrum of document management needs.

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  22. TOPIC: Automation, Product Features, The PSIGEN Difference

    Advanced Capture 101: What is True Automation?

    by Chelsea Bawab - January 28, 2016

    Lots of applications claim to provide automation, but are they all the same?

    Automation is a buzzword in the document management world, but what does true automation look like in the context of document capture software? Unfortunately for the average consumer shopping for a document capture solution, the word automation is used so frequently in this space that it’s hard to tell the difference between various forms of automation.

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  23. TOPIC: Business Process Improvement, Customer Service, Going Paperless

    Speed Matters: Why Paper-Based Response Times Don’t Suffice in the 21st Century

    by Chelsea Bawab - January 20, 2016

    4 Ways Document Management Improves Customer Service

    According to AIIM’s 2014 report “Paper Wars,” 68% of professionals surveyed agreed that business “at the speed of paper” will be unacceptable in a few years’ time. In a society where instant gratification rules and putting the customer on hold is a cardinal sin, paper processes are becoming increasingly difficult to manage. For many businesses, paper processes ultimately translate to inefficiency—and inefficiency creates a strain on customer service.

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  24. TOPIC: Business Process Improvement, Capture Strategies, The Case for Capture

    5 Ways Document Management Improves the Audit Process

    by Chelsea Bawab - January 07, 2016

    Simplify Audits and Increase Compliance with PSIGEN

    Not every business experiences audits on a regular basis, but those that do understand the headache that often accompanies an audit. Organizations that are publicly run, tax-exempt or contracted by the government face audits most frequently, but every business has the potential to be audited at some point.

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  25. TOPIC: Business Process Improvement, Industry Solutions, Reseller Tips

    PSIGEN for Healthcare: Real-World Applications

    by Chelsea Bawab - December 09, 2015

    How can PSIGEN be used to simplify healthcare processes?

    The healthcare industry is inundated with information, and there are a variety of areas within healthcare that deal with different types of information. For instance, the administrative side of the organization houses patient records, insurance information and patient satisfaction surveys, among other things. On the financial side are medical claims, billing documentation and invoice processing. On the educational side, there’s the paper trail that follows medical providers including doctors, nurses and future doctors throughout their academic career.

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  26. TOPIC: Business Process Improvement, Capture Strategies, Industry Solutions

    How Does PSIGEN Support HIPAA Compliance?

    by Chelsea Bawab - November 17, 2015

    Healthcare providers can use PSIGEN solutions for capture and workflow and remain compliant with HIPAA regulations

    Healthcare administration needs are highly complex, in part due to the regulations every healthcare provider must comply with by law. The healthcare industry faces some of the most stringent regulations, and for good reason. Doctor’s offices and hospitals house a wide range of personal information for each patient they care for, including medical records, patient insurance information, social security numbers, home addresses and more. The protection of this information is vital, and therefore the regulations imposed on the industry are very thorough. The main regulatory law healthcare facilities deal with is the Health Insurance Portability and Accountability Act (HIPAA). The law requires health care providers and organizations to follow procedures to ensure the security and confidentiality of protected health information at all times.

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  27. TOPIC: Business Process Improvement, The Case for Capture

    Facing Your Document Management Fears

    by Chelsea Bawab - October 30, 2015

    If document management has you spooked, here are some ideas to help you overcome your concerns

    With Halloween on the horizon, it’s the time of year for facing your fears (while eating unreasonable amounts of candy). So sit down with a bag of Kit Kats and let’s talk about something that scares many businesses: document management.

    As daunting as it might be to go through the workday having to manually locate and file physical documents, it can be just as unnerving to think about what it will take to implement a digital solution. So what is it about document management that spooks many organizations?

    In the spirit of Halloween, let’s address some common fears about document management and how to overcome the apprehension with smart decision-making.

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  28. TOPIC: Business Process Improvement, Product Features

    Back to the Future of Document Management

    by Chelsea Bawab - October 22, 2015

    How has Document Management Improved Since the Days of Marty McFly?

    In case you didn’t hear, yesterday was the future. That is, according to sci-fi classic Back to the Future Part II. In the film, Doctor Brown and Marty McFly time-travel to October 21, 2015, and experience a wild future society in which the youths wear their pants inside out and people ride around on hoverboards—yet strangely everyone still gets their news from the newspaper and payphones are still a thing.

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  29. TOPIC: Business Process Improvement, Going Green, Going Paperless

    Free Yourself from Paper

    by Chelsea Bawab - July 02, 2015

    Tips on Revolutionizing your Office, Inspired by Independence Day

    Perhaps it’s time modern businesses had a paper-inspired revolution of their own. Paper might not be unfairly taxed by an outside entity, but it is costing your business! Even though we’ve come a long way as a society to digitize some of our documents, paper consumption has increased by half in the last 30 years, meaning we’re using a lot more paper than we ever have in the past. And the prices businesses are paying to keep up with paper consumption are astronomical. Poor Richard would be shocked at the cost of his Almanack today, and he would likely be called “Poorer Richard” or even “Broke Richard.”

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  30. TOPIC: Automation, Product Features, The Case for Capture

    A Sneak Peek at PSIcapture 5.4.1

    by Chelsea Bawab - June 18, 2015

    Just when you thought it couldn’t get any better…

    PSIGEN will release PSIcapture Version 5.4.1 around July 13. The new version contains an array of useful updates to improve the user experience and reduce the time it takes to perform functions like Classification and Data Extraction.

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