Support Portal Updates and Information
With a fresh new look and several helpful features, resellers and customers will be able to utilize:
- Online ticket submission
- Improved documentation search performance
- Ticket Status
We couldn’t be more excited to extend these great new features to our resellers and customers. To better serve you we’ve created this quick walkthrough video showing you where to go and how to use our Support Portal.
In order to submit a ticket, you will need to be logged into the Portal. Please see our Login FAQs below for more information.
We look forward to serving you.
In order to submit a ticket and view its status the user must be logged in. If you have contacted us before or are a current reseller/customer, it is likely you already have a user account on our new Support Portal.
Q: How do I get to the Support Portal?
A: You can access the Support Portal by going to support.psigen.com or clicking the Product Support option on our main website under the Help menu.
Q: Can I register myself for the Support Portal?
A: Currently, no. In order to obtain a login, you must be current with your maintenance.
Q: How can I find out if I have a login?
A: Once you’re on the Support Portal click on the “Sign In” button in the upper right corner. Once the login window popups, click on the “Forgot Password?” option and enter your email address. If you have a login a reset email will be sent. If not, no email will be received.
Q: What if I don’t have a login?
A: Please email firstname.lastname@example.org. Please note the Support Portal logins are created manually and response times can vary.