Customer Service Archives

TOPIC: Business Process Improvement, Customer Service, The PSIGEN Difference

Selecting the Right Technology Partner

by Keith Snyder - December 04, 2018

Look around this software industry and you’ll see an incredible variety of “solutions” offered by many different software manufacturers. On the surface, many of us sound similar by offering the same features and benefits. But how many times have you heard “you can do more with less”?

While you evaluate your current offerings and what you would like to deploy for future growth, you may also be searching for your next new technology partner. If this is true, you should ask yourself a few questions first…

TOPIC: Customer Service, The PSIGEN Difference

What Are You Thankful For?

by Chris Brown - November 20, 2018

Thanksgiving is also a time to spend with family. It seems that on Thanksgiving, time is used up almost too fast for activities such as, eating (obviously), watching football games, laughing, sometimes crying, and definitely reminiscing. All of these experiences are normal, acceptable, and expected on this most celebrated fowl-oriented day. But at the end of the day, we are all grateful for so many things.

4 Ways to Add Value as a Capture Software Reseller

TOPIC: Business Process Improvement, Customer Service, Reseller Tips

4 Ways to Ensure You Are Adding Value as a Software Reseller

by Chelsea Bawab - March 26, 2018

Digital transformation is the buzzword in the document management sphere these days, and it’s easy to see why. Companies are digitalizing their processes at a rapid pace, in order to remain competitive in their industries,…

TOPIC: Business Process Improvement, Customer Service, Efficiency

Digital Transformation and the Brand Promise

by Chelsea Bawab - September 14, 2017

In the digital age, your brand is much more than the logo you choose or the jingle that plays along with your radio commercial. Your brand is the sum of the experiences and interactions your business has with your customers and the marketplace. Regardless of your logo, slogan or other marketing efforts, your brand is largely defined by the opinions of the people who have interacted with your business—be it good or bad.

5 Ways PSIcapture Sets Your Business Apart from the Competition

TOPIC: Automation, Business Process Improvement, Customer Service

Become a Gold Medal Business with Advanced Document Capture

by Chelsea Bawab - August 19, 2016

5 Ways PSIcapture Sets Your Business Apart from the Competition

Unfortunately, the 2016 Summer Olympics in Rio has come to an end. For two weeks we watched transfixed as the world’s most incredible athletes competed for the prestige of being the fastest, strongest or most powerful forces in their sports. There is something universally riveting about seeing the culmination of these athletes’ training manifest in the most intense competition of their lives.

TOPIC: Business Process Improvement, Customer Service, Going Paperless

Speed Matters: Why Paper-Based Response Times Don’t Suffice in the 21st Century

by Chelsea Bawab - January 20, 2016

4 Ways Document Management Improves Customer Service

According to AIIM’s 2014 report “Paper Wars,” 68% of professionals surveyed agreed that business “at the speed of paper” will be unacceptable in a few years’ time. In a society where instant gratification rules and putting the customer on hold is a cardinal sin, paper processes are becoming increasingly difficult to manage. For many businesses, paper processes ultimately translate to inefficiency—and inefficiency creates a strain on customer service.

TOPIC: Business Process Improvement, Customer Service, The Case for Capture

What can Stalling Document Management Cost your Organization?

by Chelsea Bawab - December 28, 2015

Waiting to implement a document management solution could be costing your company

For many organizations, document management is on a long-term wish list but hasn’t yet taken priority. Perhaps the cost of implementation is a hinderance, or maybe it’s the fear of bringing on new technology and struggling to get it adopted by the organization. The problem with stalling on document management is that the longer your organization waits to bring on a solution, the more it costs you.

TOPIC: Customer Service, Product Features, The PSIGEN Difference

20 Reasons to Celebrate PSIGEN’s 20th Birthday

by Chelsea Bawab - November 10, 2015

Wednesday, November 11, officially marked 20 years since the birth of PSIGEN Software, Inc.

This week, PSIGEN Software turns 20 years old! It’s been an incredible adventure full of development, growth and learning opportunities, and our company is thrilled to find out what’s in store for us over the next 20 years.

For now, here are 20 great reasons PSIGEN has for celebrating on this special occasion.

TOPIC: Business Process Improvement, Customer Service, The Case for Capture

How to Get Your Organization Passionate About Document Management

by Chelsea Bawab - October 13, 2015

5 Ways to Get the Team Fired up about Automation and Efficiency

At first glance, document management can seem like a sleep-inducing topic. Even if your company has a serious need for document process reform, researching the options, learning the ins and outs of information management and trying to get all the decision-makers in your organization on board can be extremely challenging.

How do you get your company excited about improving their document processes? Here are 5 ways to approach the topic that will help others in your organization recognize the benefits.

TOPIC: Customer Service, The PSIGEN Difference

3 Reasons Why PSIGEN isn’t a “Small Company”

by Chelsea Bawab - October 05, 2015

Setting the Record Straight on an Industry Myth

Like many industries, the document management space is fiercely competitive. And as one of the major players in the industry, PSIGEN is often faced with various competitive arguments from other companies. We frequently encounter a claim that PSIGEN is a “small company” that isn’t capable of handling large cases. This argument comes in many forms, from “PSIGEN is just two guys in a garage” (not quite) to “PSIGEN doesn’t even operate out of an office” (it’s true that PSIGEN is a virtual company, but you can learn about why that isn’t a disadvantage in this blog post).

TOPIC: Customer Service, The PSIGEN Difference

The Advantages of Going Virtual

by Chelsea Bawab - September 24, 2015

Learn how PSIGEN has Grown in 3 Years as a Virtual Company

Whether you’re just learning about PSIGEN or have been associated with our company for a long time, you probably know by now that PSIGEN is a virtual company. The company went virtual in 2012 and it has been a smart, profitable decision that has afforded PSIGEN numerous unique competitive advantages.