With more than 175 active company members and over 400 retailer outlets from coast to coast, it was a vital part of Wheatbelt’s business to facilitate all sales activities via vendor to the retailer as seamlessly as possible. Prior to the company’s conversion in processes, Wheatbelt was receiving roughly 20k paper invoices a month, which were being received from Wheatbelt’s vendors, then re-distributed out to the retail stores so consumer pricing could be established and completed prior to merchandise being sold.
At that time, all paper invoices were mailed via United States Postal Service and Wheatbelt’s clerical staff spent approximately 35% of their day actively separating and sorting documents prior to them ever being processed. The invoicing process cycle took roughly 7 business days to complete with little room left for errors. Additionally, the unforeseen predictability of the United States mail service hung in the balance as a critical concern worth evaluating.
“EDI (the method of communicating via electronic data interchange) became a significant challenge, for us in this process. A large number of our customer base were mom-and-pop/rural stores with limited access to and/or knowledge of technology.”
The initial phase of the two-phase migration process at Wheatbelt was established through the use of PSIcapture software and a single scanner and later introduced one with high-speed output along with a Filebound repository to house all electronic documentation. The introduction of the PSIcapture software was felt almost immediately.
“The normal seven business day invoice turnaround time was reduced to a mere 24-hour to 48-hour window of time,” said Tom Cain, System Support Manager for Wheatbelt. The Bates Stamping capability was leveraged throughout this solution as well, which saved significant time, and created a valuable reference point where there once was none. So on the occasion that a staff member needed to refer back to a particular document, they had the ability to access the date/time-received information with ease.
Wheatbelt’s Action Plan consisted of the following steps:
(comprised of PSIGEN scanning software & scanning equipment)
*A workflow was created in this process to send directly to the stores.
(then managing the documents digitally)
Through the use of PSIcapture software, Wheatbelt can enable a client to login to Filebound and see an invoice. This is significant from earlier methods in that instead of simply pushing documentation to be stored, they could actually access the document if needed.
The PSIcapture software coupled with the Filebound repository has enabled Wheatbelt to significantly reduce turnaround times, proving to make their business run more effectively by reducing processing times from 7-14 days down to just 1-2 days.
In the future, Wheatbelt plans to explore additional PSIcapture features to create further efficiencies for Wheatbelt and improve company processes.
“The PSIcapture/Filebound solution has allowed us to become more creative with our jobs. We’re trying different things with our personnel, that’s allowed us to do more than ever before, such as extracting data from pdf documents. By using PSIcapture software in conjunction with Filebound, we’ve gained a lot in that we no longer have to file or pull paper. We have direct access to all documents– a tremendous impact on our clerical staff and what they have to do.”