Case Study: Microsoft Legal Scans Paper Case Files to SharePoint for 24/7 Digital Access
Microsoft Corporation is an American multinational software corporation headquartered in Redmond, WA, that develops, manufactures, licenses and supports a wide range of products and services related to computing. The company was founded by Bill Gates and Paul Allen on April 4, 1975. Microsoft is the world’s largest software maker measured by revenues. It is also one of the world’s most valuable companies.
Microsoft’s Legal and Corporate Affairs (LCA) division had a paper problem that needed a resolution. For example, the Legal Team was buried in paper records, and with strict requirements on their record-keeping process, paper was creating business bottlenecks due to the inefficiencies of physical records. The records facility was growing at a rate of 3,000 files per month, adding to the already 35,000 files in storage.
Many of the files, up to two reams in length, were difficult to manage, and retrievals were creating an adverse impact on team efficiency. “Retrieving files was a lengthy and complicated process,” said Joe Do, Microsoft Program Manager for Corporate Records and Contract Automation. “Record clerks were inundated with requests for files, and records were constantly being copied and recreated to provide the Legal Team with working copies.”
Program Management began examining options to convert the physical records to digital copies and store them in Microsoft SharePoint Records Center. They examined a wide variety of solutions—from companies offering managed scanning services, to in-house/on-premise capture solutions—to convert the existing records and enable electronic processing of incoming records. The solution needed to be streamlined and provide fast, efficient management of the capture, process and migration steps to bridge the gap and create digital records within SharePoint Libraries.
The PSIGEN Solution
The PSIGEN solution was selected for its ease of use, relative cost, and its level of integration with SharePoint. The Department now uses PSIcapture workstations and Canon scanning hardware to process existing and incoming records. “Physical records are now reviewed and passed on to the Imaging Team for scanning. This has reduced our physical files down to minimal size and allows for retrieval of digital files through the SharePoint search feature. It also allows the business virtual access to the records 24 hours a day,” said Do.
The digital repository has saved costs in both the management of physical files and the cost of retrieval, copying and distribution. With over one million pages scanned, the project has been an immediate success with department staff. “We have now created an electronic library and dramatically reduced our paper footprint,” said Do. “For end users, it has really been a realization for one of the true benefits of SharePoint as a digital scanned file repository.” Microsoft has about another 3 months before all their file room documents are digitized through the solution. They will continue to scan incoming files and reap great benefits in the long run, including a down-sizing of their physical records storage area.