Keeping paper documents organized and maintaining enough space for them was a considerable challenge for the collection department at Kimball, Tirey & St. John LLP. Additionally, the process of retrieving files from the paper archives was consistently time intensive.
Employees often needed to access documents in order to defend clients and reference claims in the event of a dispute, which resulted in constant back and forth from desks to filing cabinets. KTS first attempted to alleviate these problems by increasing staff size to assist with organization. As space restrictions and the lack of efficiency became overwhelming, finding a paperless solution was critical.
“It became very challenging to keep 70,000 physical files in order. The information was not readily available while the employees were on the phone. It also became expensive to warehouse 175 file cabinets.”
Kimball, Tirey, & St. John needed a system that would save space, boost accessibility to client documents, and transform filing and locating documents into a seamless and dependable process. An integration of a paperless system to help the Account Executives achieve greater productivity and customer service was the firm’s main goal.
When KTS began sifting through available solutions, PSIGEN stood out as an option they were able to visualize working for them right away. With 1 Kodak scanner, 2 Canon scanners and PSIGEN’s PSIcapture, the electronic solution solved the firm’s previous organization and accessibility issues.
Paper documents are scanned into PSIcapture, named, and stored in a web-based retrieval repository where a powerful query engine can locate and retrieve documents in seconds. The integration of the PSIGEN solution has been so successful in the Collection division that KTS has since expanded its use into the Accounting and Human Resources departments.
“We were impressed with the openness of the architecture and the simplicity of the system as a whole. Our account executives can discuss any and all specifics about a case while they have the tenant on the phone. In the past, they would have to retrieve the file then return a phone call.”
The physical space saved and the increased efficiency have been the greatest benefits PSIGEN has brought to Kimball, Tirey & St. John LLP. The firm now enjoys reduced labor costs, improved time management and higher customer satisfaction.