81-Year-Old Independent Mattress Manufacturer Gets a New Spring in Their Step

Park Place Corporation is a nationally known company in the mattress manufacturing industry. Started on November 1, 1931, during a recession it has continued to grow and expand under the most difficult economic hardships in the past and present. With 81 years in the business and going on their fourth generation of management, they have built a solid customer service based culture, focused on providing their retail distributors with top notch service.

The Problem

With great customer service being a major focus for Park Place Corporation, they require fast and accurate access to documentation. Providing both customers and retailers with instantly accessible delivery information allows for smooth operations and delivery flow. Problems with the current capture software and document management system limited system application, growth and support. In use for over six years, the system was not fully compatible with the current operating software, could not accommodate all source documents and was not easily or efficiently supportable. Main issues included expandability of applications, feature set, cost and flexibility. They needed a new solution that could overcome their current limitations, but that was also cost effective in the long term.

How did PSIGEN help Park Place find a cost effective solution?

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