Steve Silver Co. began in 1983 as a sole proprietorship for selling imported goods at flea markets.

The company has come a long way since then and is now a global cost-leader in casual dining and occasional furniture. Steve Silver Co. excels in cost-effective design and delivery of high-quality furniture at value-oriented price points. Headquartered in Forney, TX, the company operates from a 500,000-square-foot warehouse and distribution facility with over 220 employees. They also have more than 60 employees on the ground in five different Asian offices. Steve Silver Co. became an employee-owned company (ESOP) in 2011, and in 2014 they won the NCEO Excellence in Ownership Award as a top ESOP for their innovative processes.

The Problem

Steve Silver Co. was built around manual processes, and it became evident that they needed to modernize in order to keep up with their company’s rapid growth. Between work orders and invoices, Steve Silver Co. was producing between 500 and 1,000 paper invoices on any given day. Their 20-person team of sales assistants needed to be able to access invoices, which were stored on site in 25 filing cabinets, on a daily basis. Finding these files was time-consuming, and oftentimes it was impossible to find an invoice. The documents also needed to be scanned into an accounting system, a task that often fell behind and caused delays.

“When you’re creating 500 new documents a day, it doesn’t take long for them to pile up. We could easily be behind 5,000 documents that needed to be scanned,” said William Hoot, Controller for Steve Silver Co. In order to get caught up on scanning, the company would bring in 2-3 temporary workers for a week’s worth of scanning. “It simply wasn’t a cost-effective method,” said Hoot.

After researching their options, Steve Silver Co. decided to work with The Strickland Group, an experienced Texas-based IT consulting company and a PSIGEN partner, to find a solution. They chose M-Files as their Enterprise Content Management (ECM) system that would be used for housing their scanned documents. However, they soon realized they needed an efficient way to get their information from their current accounting software into their new ECM.

How did PSIGEN help the Steve Silver Co. keep up with their rapid growth?

Download the full case study below.