American Solutions for Business partners with PSIGEN to grow the company by meeting aggressive acquisition goal

American Solutions for Business is one of the nation’s leading distributors of print, promotional products, office supplies, eCommerce and marketing solutions for businesses. Since 1981, they’ve been providing their partners with the tools needed to propel their businesses forward. Their network of 800 associates sells to upwards of 20,000 customers.

The Problem

American Solutions for Business had become heavily focused on customer acquisition and laid out a strategic goal of double-digit sales increases with no new payroll additions. They were also acquiring multiple lower-volume distributors who were accustomed to achieving quick turnarounds for their customers. Their system for processing and paying out invoices, however, was manual, laborious and very, very slow.

The team who managed the order process after the point of sale and facilitated backend accounting received invoices via fax, email and mail. From there, each document required 12 touches from time of receipt to filing, with 8-10 individuals physically routing it from department to department. The result? It took five days for a single document to be processed.

The amount of time lost in simply routing paperwork was staggering considering they received anywhere from 8,000 to 10,000 invoices each week. Additionally, the chance of introducing errors was exponential. With so many people handling each of the nearly 1.6 million documents per year, the team constantly found themselves asking, “Where is that invoice?” Physical storage was also a huge liability, and the company had to maintain excess floor space for all the filing cabinets. They knew that to achieve their ambitious goals, they would need to streamline their operational processes and increase their document processing speed – a lot.

How did PSIGEN help ASB solve their aggressive acquisition goal?

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