MFP Dealer uses PSIcapture as a Standardized Capture Offering for any ECM System

Since 1955 the RJ Young Company has provided businesses in Tennessee and four surrounding states with best of breed office equipment and innovative document solutions, all backed by their award-winning service. With over 450 employees, the company is the third-largest independent dealer of its kind in the United States and has been recognized by Office Dealer magazine as one of the country’s 50 Best Office Equipment Dealers.

The Problem

With a broad customer and prospect base, RJ Young deals with businesses of all shapes and sizes. To deliver market-appropriate solutions, the company offers three different enterprise content management (ECM) systems with different price points and feature sets to meet a broad range of requirements. Training technical and sales personnel on all the capture aspects of each system became an issue, and personnel were unable to be proficient in all three. They also began to run into customers that needed capture solutions to link MFPs to other ECM systems. “There was way too much for our technical folks to learn, and we were looking for a general capture product that could work with all our current systems, but also stand alone,” said Lee Rummage, Director, Image Works / RJ Young.

How did PSIGEN help RJ Young help serve their customers?

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