When the Penn National Gaming opened Hollywood Casino Toledo in 2012, the entire HR department was paper-based. Pre-open hiring for Hollywood brought more than 1300 employees onto the team—each with 20-30 pieces of paperwork—resulting in tens of thousands of personnel documents.,/p>
The gaming industry has an exceptionally high turnover rate. An average of 30 employees are hired each month to replace those who have separated from the company.
Like many HR departments, Hollywood Casino maintained a locked file room that housed the approximately 30,000 personnel forms and reams of other documentation. HR team members were scheduled for 3 to 4 hour stretches spent exclusively on filing. It was a waste of time and talent, and still resulted in incomplete files and missing information.