Client and Customer Services Solution - Document Capture and Scanning
PSIGEN’s document capture and OCR software gives an edge to client and customer service in any field. Document imaging and an electronic workflow heightens internal efficiency by speeding up work processes. The quicker response time lends itself for better customer service and increased competitiveness by:
Empowering personnel with instant access to information to answer inquires and resolve issues with limited downtime
Increasing employee productivity by preventing interruptions and time wasted on manually searching for files
Minimizing the time required to scan documents and index them through a wide variety of automation features focused on maximum efficiency
“Our Account Executives can discuss any and all specifics about a case while they have the (client) on the phone. In the past, they would have to retrieve the file then return a phone call.”
- Brian Stevens, Director of Business Development, Kimball, Tirey & St. John LLP
“With PSI:Capture we can now efficiently scan our documents and retrieve them without staff ever having to leave their desk. This has provided better and more effective customer service.”
- Peter Tiedemann, Chief Operating Officer, Alta California Regional Center